Real-World Case Studies and Exercises

Many modelers struggle when transitioning from textbook scenarios to actual business processes where rules shift, stakeholders change, and urgency spikes. That’s why this section exists: to ground your CMMN modeling skills in environments where unpredictability is the norm. These aren’t theoretical exercises—they’re real-world case models drawn from support, insurance, healthcare, and compliance domains.

I’ve spent over two decades guiding teams through these exact challenges. You’ll see how dynamic task triggers, case plan models, and human-in-the-loop decisions come together in practice. This isn’t about following a rigid script—it’s about understanding how to adapt structure to context, which is the heart of adaptive case management modeling.

By working through these CMMN examples, you’ll gain confidence in modeling complex, knowledge-intensive processes where automation alone isn’t enough. Think of this as your bridge from concept to application—where theory meets real-world decision-making.

What This Section Covers

Each chapter walks you through a full industry case model, offering practical insight into how CMMN supports coordination across teams and stages.

• Customer Support Management Case: Learn how to model a support request lifecycle with dynamic triggers, escalation paths, and task dependencies—ideal for service desk CMMN examples.
• Insurance Claim and Risk Adjustment: See how CMMN enables coordination between underwriters, adjusters, and legal teams during claim processing, with real-time approval tracking and document reviews.
• Healthcare Intake and Review Process: Explore a compliance-sensitive workflow where patient eligibility, medical history, and outcome reviews are managed through flexible CMMN case models.

By the End You Should Be Able To…

• Apply CMMN modeling techniques to complex, non-linear processes in support and service environments.
• Design a dynamic case plan model that responds to changing conditions in insurance claim workflows.
• Model healthcare intake processes that balance speed, compliance, and clinical judgment using CMMN.
• Identify and implement appropriate case plan elements—milestones, entry/exit criteria, and human task delegation—across industries.
• Use real CMMN example scenarios to guide team discussions and process improvements.
• Translate unstructured expert workflows into structured, adaptive case models suitable for stakeholder review.

These exercises are designed not for perfection, but for practical insight. You’ll learn how to handle real-time changes, adjust priorities, and maintain clarity—skills every modeler needs when supporting mission-critical operations.